Refund & Cancellation Policy
Last updated: November 5, 2026
This Refund & Cancellation Policy applies to course enrolments, software/automation services engagements, and subscriptions to Data24Zone's products (Flowsy, Data24 CRM, D24 LMS). It explains when a refund or cancellation is available and how to request one.
Course Enrolments
Live and recorded career programs: a full refund if you ask within 7 days of payment and before the second live class (or before watching 20% of the recordings). Self-paced courses and internship tracks: a full refund within 7 days of payment if less than 20% of the content has been accessed and no project has been submitted. After that, no refund is available for the part already delivered; for live programs paid in two instalments, the second instalment is not charged if you cancel before it is due.
Live Workshops
Low-cost live workshops (such as our 2-day workshops) are fully refundable if you ask at least 24 hours before Day 1 starts. If we cancel or reschedule a workshop and the new date doesn't suit you, we refund you in full.
Certificate Release Fee
The ₹100 certificate release fee is non-refundable once the certificate has been released, because you get immediate access to view, download and share it. If you were charged twice for the same certificate, the duplicate payment is refunded in full.
Services Engagements
Software, automation, CRM/ERP, dashboard, and AI development engagements are scoped individually. Cancellation terms, any milestone-based payment already earned for work delivered, and refund eligibility for undelivered work are set out in the project's own agreement or proposal, which takes precedence over this general policy for that engagement.
Product Subscriptions (Flowsy, Data24 CRM, D24 LMS)
Subscription plans can generally be cancelled at any time, effective at the end of the current billing period, through your account or by contacting support — cancelling stops future renewal but does not itself refund the current period already paid for. Where a product offers a free trial, no charge occurs until the trial ends and a paid plan is confirmed.
How to Request a Refund or Cancellation
Email hello@data24zone.com or call/WhatsApp +91 94899 31327 with your order/enrolment reference, the product, course, or service involved, and the reason for your request. We reply within 2 business days. Approved refunds are sent to the original payment method within 7 business days of approval; your bank or card issuer may take another 5–7 business days to show it.
Non-Refundable Situations
Refunds are not available for coursework, services, or subscription periods already substantially delivered or consumed, for custom development work already completed and accepted, or for any case explicitly marked non-refundable at the time of purchase.
Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase or enrolment applies to that transaction, and the "Last updated" date above reflects the current version.
Who we are & governing law
Data24Zone, Roja Nagar, Arumuga Goundanur, Coimbatore, Tamil Nadu 641010, India. Email hello@data24zone.com, phone +91 94899 31327. This page is governed by the laws of India, and any dispute is subject to the courts at Coimbatore, Tamil Nadu. It applies from the date shown at the top of the page.