D24
GrowthBeginner to Pro8 weeks
ServiceNow Administration
Learn ServiceNow — the platform powering IT service management at most large enterprises — covering incident/problem/change management, the CMDB, and basic platform configuration.
What you'll learn
Core ITSM processes: incident, problem, and change management
ServiceNow platform navigation and configuration
CMDB and asset management basics
Building simple workflows and forms
Course details
Duration
8 weeks
Best for
Beginners aiming for ServiceNow administrator or ITSM support roles
On completion
Verified certificate & placement assistance
Choose how you learn
Course Curriculum
A module-by-module breakdown of what you'll cover in ServiceNow Administration.
01
Getting Started & Environment Setup
Weeks 1–2- Requesting a ServiceNow Personal Developer Instance
- Logging in and exploring the platform UI
- Setting up your user profile
- Understanding instance vs. production environments
02
ITSM Fundamentals
Week 3- Incident management lifecycle
- Problem management and root cause analysis
- Change management and approval workflows
- Service catalog basics
03
Platform Navigation & Configuration
Weeks 4–5- Lists, filters, and forms
- Tables and fields
- Business rules basics
- User roles and groups
04
CMDB & Asset Management
Week 6- Configuration items (CIs) and relationships
- CMDB health and data quality
- Asset lifecycle management
- Discovery basics (conceptual overview)
05
Building Workflows & Forms
Weeks 7–8- Flow Designer basics
- Building a simple approval workflow
- Custom forms and UI policies
- Reporting and dashboards
Tools & Technologies
Hands-on practice with the same tools used by working professionals.
SerServiceNow
FloFlow Designer
CMDCMDB
SerService Catalog
Hands-on Projects
This is project-based learning — you'll build real, portfolio-ready work as you go, not just watch lectures.
End-to-end incident management walkthrough
Custom approval workflow using Flow Designer
CMDB relationship map for a sample IT environment
ITSM reporting dashboard
Every course includes a guided internship on top of your project work — so you graduate with real experience, not just a certificate.
Communication & Soft Skills
Built into every course, alongside the technical curriculum.
Communication Skills
Practice explaining technical work clearly to teammates, managers, and clients.
Practical AI Skills
Hands-on training in using AI tools well — prompting, everyday workflows, and where AI actually helps versus where it doesn't.
Teamwork & Collaboration
Work in small project teams using real workflows like stand-ups and code reviews.
Problem Solving
Build the habit of breaking down ambiguous problems into clear, solvable steps.
Time Management
Learn to plan, prioritize, and deliver project work against realistic deadlines.
Presentation Skills
Present your project work and results with confidence, as you would to a client.
Resume & Profile Building
Build a strong resume, LinkedIn profile, and project portfolio that recruiters notice.
Interview Preparation
Mock interviews and portfolio reviews to get you ready for real job applications.
Frequently Asked Questions
What will I learn in the ServiceNow Administration course?
You'll learn: Core ITSM processes: incident, problem, and change management; ServiceNow platform navigation and configuration; CMDB and asset management basics; Building simple workflows and forms.
What tools and technologies does the ServiceNow Administration course cover?
This course covers: ServiceNow, Flow Designer, CMDB, Service Catalog.
Is the ServiceNow Administration course beginner-friendly?
Yes — this is a beginner-level course, and every course (including this one) starts with a "Getting Started & Environment Setup" module covering tool installation before the real curriculum begins.
How long does the ServiceNow Administration course take to complete?
The course is designed to be completed in approximately 8 weeks, depending on your pace.
What enrollment options are available for ServiceNow Administration?
Live Class (₹4,999) — Instructor-led live cohort with doubt-clearing sessions — includes both the course and internship certificates. Recorded Batch (₹2,999) — Full recordings of a completed live batch — includes both the course and internship certificates. Internship (₹2,499) — Work on 4 real projects with our team and earn an internship certificate (course certificate not included). Self-Paced (₹1,999) — Learn anytime with the full recorded curriculum and community access.
Is there an internship option for ServiceNow Administration?
Yes — enrolling in the Internship track (or the Live/Recorded tracks, which include it) means working through 4 real projects with our team and earning a separate Internship Certificate, in addition to the course completion certificate for Live/Recorded enrollments.
Will I get a certificate after completing ServiceNow Administration?
Yes. Self-paced enrollment earns a course completion certificate once your final project is reviewed and approved. Internship enrollment earns an internship certificate once all 4 internship projects are approved. Live and Recorded enrollments earn both. Every certificate is publicly verifiable on our website and can be added directly to your LinkedIn profile.
What kind of projects will I build in ServiceNow Administration?
You'll work on real projects such as: End-to-end incident management walkthrough; Custom approval workflow using Flow Designer; CMDB relationship map for a sample IT environment; ITSM reporting dashboard.
